Shipping & Returns
Everything you need to know about our shipping and return policy
Shipping
Special Promotion - Extended Delivery Time
Due to high demand during our current promotion, shipping may take 2-11 business days. We're working hard to process and ship your order as quickly as possible.
Shipping Costs
Free shipping on orders over €20
Orders under €20: €3.99 shipping fee
Shipping Methods
Standard delivery to your home address
All packages are shipped with tracking
Returns & Cancellation Policy
14-Day Return Policy
Not satisfied? No problem! You have 14 days to return your order for a full refund.
Return Conditions
Products must be in original condition
Packaging must be intact and undamaged
Hygiene seal must not be broken
Return within 14 days of receipt
How to Return?
1. Send an email to hey@evaracosmetics.nl
2. Include your reason for return
3. We'll send you a return label
4. Pack your order carefully and send it back
5. You'll receive your refund within 7 business days after we receive your return
Return Costs
Free returns for defective or incorrect products
Quality Guarantee
We stand 100% behind the quality of our products. If you receive a defective product, we'll replace it free of charge.
Foundation Color Match Guarantee
Our Changing Foundation adapts to your skin tone. Still not satisfied with the color match? You'll get your money back!
Questions about shipping or returns?
Our customer service team is happy to help you!
Email: hey@evaracosmetics.nl
Response time: Within 24 hours